Archive for October, 2015
Self-management is also referred to as emotional self-control. So how do you deal with an annoying person? You start with yourself! You have a role in the annoying feelings because you “assigned” to that person that they are annoying. Maybe they are, so what is your role in assigning the degree to which that person is bothersome? The Heart of Emotional Intelligence is Self-Awareness. Everything in life is a choice, including how you choose to feel about others. Understand your perspective first, and then take the following steps:
- Show restraint
- Demonstrate patience
- Respond calmly
- Remain composed and positive
- Be proactive vs. reactive
Unless you know yourself, you cannot be free to truly make a difference. Why? Fundamentally, the ability to make healthy choices is based on accurately identifying, understanding and managing YOUR OWN feelings. Imagine you are in a meeting with a dozen team members and someone opens the door letting a lion into the room. Everyone except one is in shock and horror and fear. Yet, the person whose father was a lion tamer in the circus is not afraid because she identifies, understands and manages herself from the experiences of her background. We each bring different backgrounds, experiences and life journeys. Understanding what makes you “tick”, elicits a reaction from you or makes you feel anxious is what helps you grow to make you great! “The more we understand the beauty and the blemishes, the better we are able to achieve our full potential!”(Emotional Intelligence 2.0)
This is the heart of emotional intelligence!
Personal competence is your ability to stay aware of your emotions and manage your behavior and actions. We have been helping companies and hospitals for the past four years…and the HCAHPS scores for hospitals continue improving!
Check out this blog – Company Culture: If You Ain’t First, You’re Last!
The most recent Gallup study, The State of The American Workforce, reported disturbing facts:
- US business are robbed of $450-$550 billion per year
- The reason is internal…in the form of loss of productivity
- The cause is rampant low employee engagement
Hospitals and medical practices are being robbed of billions of dollars in Medicare and insurance reimbursement for similar reasons. Low patient satisfaction scores translate to withholding of reimbursement as the healthcare business model has moved from pay-for-service to pay-for-performance.
Check out this blog – Anchors a Weight http://bit.ly/1XmA8uS
How do you start your day? Mind FULL or Mindful?
While training healthcare leaders in Emotional Intelligence, one facet we explore is ‘how do you start your day or shift’? How do you show up? Mind FULL? Or, mindful?
When tensions get high, your patient goes downhill, or the stress gets rough, the first pulse you check should always be your own! The first drug you give is oxygen – remember to breath!
Practicing mindfulness when not in stressful situations secures the foundations needed when you later need to call on this stress reducer. For more information on mindfulness, see the related article by Dr. Bradberry.