The most recent Gallup study, The State of The American Workforce, reported disturbing facts:
- US business are robbed of $450-$550 billion per year
- The reason is internal…in the form of loss of productivity
- The cause is rampant low employee engagement
Hospitals and medical practices are being robbed of billions of dollars in Medicare and insurance reimbursement for similar reasons. Low patient satisfaction scores translate to withholding of reimbursement as the healthcare business model has moved from pay-for-service to pay-for-performance.
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