facebook_32 linkedin_32 twitter_32 quantum_level_success

QLS PROVEN TRAININGS FOR HEALTHCARE:

 

 

DELIVERING HCAHPS IMPROVEMENTS AND SUPERIOR PATIENT ENGAGEMENT
THROUGH ETHNOGRAPHY RESEARCH
AND EMOTIONAL INTELLIGENCE TRAINING AND TOOLS

 

Ethnography Research for Increased HCAHPS Scores:
Shaping Unprecedented Healthcare Delivery and Quality Improvement – Customized

 

Keeping patients and caregivers at the center of quality improvement is critical – particularly with the shift from pay-for-service to pay-for-performance. Our customized Ethnography Research service is a true partnership: your success is our success!

For the past four years, our team has captured interviews with – and observations of – patients, their families and caregivers. In this process we:

pdf
Download pdf

Observe from the caregiver’s perspective the challenges of the day.
Identify patient-centered improvement opportunities.
Share the experiences of patients and family members.
Communicate these findings to administrative leaders and front-line staff.

 

Ethnography Research identifies barriers to passionate patient engagement and accountability. Emotional Intelligence training shapes unprecedented healthcare delivery, drives team collaboration and improves work-life relationships that together drive HCAHPS scores higher.

EI 2

Mastering Emotional Intelligence in Healthcare – Level 1: ½ Day

Focus: Improve HCAHPS scores by understanding the relationship of superior patient connections to the 12 Core Competencies in Emotional Intelligence.

pdf
Download pdf

Understand the power of how you are perceived.
Focus on specific actions and behaviors that deliver unprecedented patient engagement and accountability.
Learn how to promote authentic patient engagement by leveraging the four core Emotional Intelligence skills.
Understand the biological basis and business case for Emotional Intelligence skills in healthcare.

Attendees: Executive-level staff, supervisors, mid-level managers, high-potential leaders and front-line staff.
Assessment Tool: Emotional Intelligence 360°

Mastering Emotional Intelligence Level I: 1 Day

Focus: Excel in patient care performance that improves HCAHPS scores by matching your daily challenges with increased Emotional Intelligence skills.

pdf
Download pdf

Learn how to break the patient-perception cycle.
Change how you approach and feel about your day.
Learn that emotion affects behavior and behavior affects results.
Reframe the importance of knowing yourself first.
Understand the biological basis and business case for emotional intelligence in healthcare.

Assessment Tool: Emotional Intelligence 360°
Attendees: Executive-level staff, supervisors, mid-level managers and high-potential leaders and front-line staff.

Mastering Emotional Intelligence Level II:  2 Days

Held consecutively over 2 days or in two 1-day sessions, the advanced learning and skills practice sessions enable the whole to be greater than the sum of the parts.

Focus: Discover the difference between 2-Star and 4-Star hospitals and the correlation of superior healthcare delivery and the 12 Core Competencies in Emotional Intelligence.

pdf
Download pdf

Discover the difference between 2-Star and 4-Star hospitals.
Learn how to focus everyone on passionate patient care delivery.
Practice high Emotional Intelligence responses to scenarios that challenge us the most.
Master the emotions that negatively influence your decisions and actions.
Tune in to emotions before and during conflicts so they can be resolved without negative incident.
Learn about positive and negative emotional attractors and their importance in healthcare delivery.
Understand the importance of practicing mindfulness in your daily patient care delivery. 

Assessment Tool: Emotional Intelligence 360°
Attendees: Executive-level staff, supervisors, mid-level managers, high-potential leaders and front-line staff.

Mastering Team/ Unit/ Division Emotional Intelligence: 1 Day

Focus: Learn how to operate with trust, engage in healthy conflict, commit to decisions, hold one another accountable and focus on collective results – nobody wins unless everybody wins!

pdf
Download pdf

 

Identify the emotions that negatively impact the creation and execution of high-performance teams.
Recognize team strengths and identify opportunities for improvement in specific areas through Emotional Intelligence training and tools.
Focus on specific actions and behaviors to address work-related interpersonal issues, improve Emotional intelligence and deliver strong execution and accountability.

Assessment Tool: Emotional Intelligence 360°
Attendees: Executive and intact teams that have worked together a minimum of six months.

 

To advance your organization’s TEAM success through Emotional Intelligence training, contact Deb Spicer, MS, BS, RN at Quantum Level Success: +1 321-947-4300. All trainings customized. Call today.

 

 

Get A Proposal

Comments are closed.

facebook_32 linkedin_32 twitter_32 quantum_level_success